Careers

We are currently accepting applications for Service Technician in our Cortland store.  Primary duties include diagnosing and repairing a variety of hand held and small engine powered equipment, in accordance with time schedules as assigned by the Service Manager.  Additional duties may be discussed during the interview process.  A technical education degree or equivalent experience is required.  The position offers competitive pay and benefits.  Qualified applicants may submit an application and resume using the link below:

https://bortnicktractorsales.com/about/careers/employee-application

 We are currently accepting applications for Ag Tractor & Hay Tool Technician in our Conneaut store.  Primary duties include diagnosing and repairing a variety of tractors and hay tools, in accordance with time schedules as assigned by the Service Manager.  Additional duties may be discussed during the interview process.  A technical education degree or equivalent experience is required.  The position offers competitive pay and benefits.  Qualified applicants may submit an application and resume using the link below:

https://bortnicktractorsales.com/about/careers/employee-application

We are currently accepting applications for Service Technician in our Cortland store.  Primary duties include diagnosing and repairing a variety of powered equipment, in accordance with time schedules as assigned by the Service Manager.  Additional duties may be discussed during the interview process.  A technical education degree or equivalent experience is required.  The position offers competitive pay and benefits.  Qualified applicants may submit an application and resume using the link below:

https://bortnicktractorsales.com/about/careers/employee-application

We are currently accepting applications for New Holland Equipment Sales Representative in our Cortland store.  Primary duties include calling on customers and executing new and used equipment sales within our vast sales territory.  You will also be responsible for monitoring competitive sales and products as well as industry trends as it relates to the equipment business.  Additional duties may be discussed during the interview process.  Previous sales experience is required.  The position offers competitive pay and benefits.  Qualified applicants may submit an application and resume using the link below:

https://bortnicktractorsales.com/about/careers/employee-application

The Service Manager's role is comprised of three main functions:  Leading the team, serving the customer and managing the workflow.  Each of these roles require different amounts of time, but share equal importance to effectively running a successful service department and complete the responsibilities listed below

Leading the Team:

• Sets the standard for keeping the shop area clean.
• Communicates the priority of service technicians' safety and maintains a safe working environment in the shop area.
• Maintains all service tools and service vehicles in good condition.
• Plans for optimal utilization of each technicians available time.
• Supervises and adjusts workload of service technicians using efficiency and production reports.
• Works in co-ordination with parts, office, sales and management.
• Schedules and coordinates service team's individual training, development and forklift certification.
• Listens to problems of service personnel and works out satisfactorily or brings problems to the management for possible solution.
• Assists general manager as needed to develop service advertising and promotion programs.  

Serving the customer:

• Writes work orders, estimates repair time necessary and enters all work orders into the Keystone system.
• Handles all customer inquiries regarding service appointments and equipment status.
• Reviews repair order to ensure completion and accuracy.
• Advises customers of necessary repair service including estimates of cost; also makes recommendations for customers for preventative maintenance.
• Arranges for control of each shop job and the proper charge for labor and materials to the customer or assigns to the proper account for pre-delivery service or used goods recondition.
• Follows repair completion progress to ensure assigned work is completed within repair time estimates.
• Obtains customer approval prior to rescheduling any additional repairs deemed necessary.
• Works with customer concerns pertaining to service and repair work.  Explores and resolves concerns using a win/win approach.

Managing the work flow:

• Schedules service work according to priority and maintains an orderly flow of work.
• Adjusts time on repair orders and manages overall paperwork process.
• Maintains all service department filing and online records.
• Submits all warranty claims within seven days and partners with manufacturers to expedite completion of all warranty claims.  Notifies service director if warranty submissions are getting behind.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.  Issues purchase order as needed.
• Helps service team diagnose troubles if they do not know the problem or cannot find it.
• Partners with the parts manager to establish a basic parts list for certain overhaul jobs.
• Inspects all work completed by service department prior to scheduling delivery.
• Coordinates and schedules for pickup and delivery equipment using guidance from service director for optimum efficiency.

Reports to the service director

The position offers competitive pay and benefits.  Qualified applicants may submit an application and resume using the link below:

https://bortnicktractorsales.com/about/careers/employee-application